PRIVACY POLICY

At NextGen Trade Solutions, we are committed to protecting your privacy. This policy explains how we collect, use and protect your personal information when you engage with our plumbing, electrical or refrigeration services, visit our website or contact our team.

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INFORMATION WE COLLECT

We may collect the following types of personal information:

• Name

• Contact details (phone number, email address, postcode)

• Service location

• Enquiry or job request information

• Usage data relating to your visit to our website

• Device information (where permitted)

• Cookies (for website performance and analytics)

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You may provide this information directly (e.g. via enquiry forms, phone calls or emails), or it may be collected automatically through your use of our website.

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Providing personal information is optional, however, without it we may be unable to respond to your enquiry or deliver our services.

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HOW WE USE YOUR INFORMATION

We use your personal data to:

• Provide plumbing, electrical and refrigeration services

• Respond to enquiries, quote requests and bookings

• Improve website performance and customer experience

• Carry out analytics, marketing (where consented) and advertising

• Communicate important updates or promotions

• Fulfil legal and regulatory obligations

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LEGAL BASIS FOR PROCESSING

We process your information when:

• You provide consent (e.g. for marketing communication)

• It is required to carry out our services or respond to your request

• We must comply with legal obligations

• It is in our legitimate business interest (such as improving operations or promoting our services)

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DATA STORAGE AND SECURITY

Your data is stored securely within our operational systems. We apply appropriate technical and organisational measures to prevent unauthorised access, loss or misuse of your information. In some cases, approved third-party providers (such as IT support, website hosting or communication platforms) may access your data only as required to support our services.

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DATA RETENTION

We retain your personal information only for as long as necessary to:

• Complete your service request or enquiry

• Meet legal, accounting or regulatory requirements

• Handle any post-service queries or warranty matters

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Once this period expires, your data is securely deleted.

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SHARING OF PERSONAL INFORMATION

We may share your information with:

• Service technicians and authorised team members

• Third-party service providers assisting with IT, communication, hosting or analytics

• Legal or regulatory authorities where required by law

We do not sell your information to third parties.

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YOUR RIGHTS

You have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion (where legally permitted)

• Withdraw consent for marketing

• Object to processing

• Request a copy or transfer of your data

• Lodge a complaint with your local data protection authority

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To exercise any of these rights, please contact us directly.

 

COOKIES & WEBSITE TRACKING

Our website may use cookies and analytics tools such as Google Analytics to improve user experience and track performance. You can disable cookies via your browser settings, however doing so may affect website functionality.

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DIRECT MARKETING

If you have given consent, we may contact you via email, SMS or phone with updates, special offers or service information. You may withdraw this consent at any time by contacting us or using the unsubscribe option.

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THIRD-PARTY LINKS

Our website may include links to external services or platforms. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal information.

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CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available here, with the date of the last modification stated above. Where required, we will notify you of significant changes.

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CONTACT US

For any questions about this Privacy Policy or to request access to your data, please contact:

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NextGen Trade Solutions
Mobile: 0447 660 801
Email: connor@nextgentradesolutions.com.au

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Thank you for trusting NextGen Trade Solutions. Your privacy matters to us.